4. The Philly Special, with Tim Guim.
Welcome back to MSP Start Up Stories, the #1 Podcast for MSP business owners. In this episode we are speaking to a man with a plan! In his senior year of college, he spent his class time taking cyber 911 calls on his beeper and a bag phone. Now he's just as busy, but focused on running high-level operations of the business he created. It's interesting to hear his journey come from being the single line for help desk inquiries, to reframing himself and spearheading the sales and marketing side of the business. Let's get into the episode.
(1:27 - I started PCH when I graduated Drexel in 1997.)
(3:35 - Taking cyber 911 calls from class.)
(9:26 - What was hiring your first employee like?)
(11:35 - At what point did you start to think with a business mindset?)
(13:52 - The term "MSP.")
(16:40 - Regular. Recurring. Revenue.)
(17:55 - "I have to get serious about sales and marketing.")
(21:00 - "I'm calling the help desk now!")
(24:25 - "You're going to have a hustle.")
(3:35 - Taking cyber 911 calls from class.)
(9:26 - What was hiring your first employee like?)
(11:35 - At what point did you start to think with a business mindset?)
(13:52 - The term "MSP.")
(16:40 - Regular. Recurring. Revenue.)
(17:55 - "I have to get serious about sales and marketing.")
(21:00 - "I'm calling the help desk now!")
(24:25 - "You're going to have a hustle.")
